Only use this form for comments about the practice and suggestions as to how we can improve our service to you.
Medical matters and official complaints cannot be dealt with via this form.
Complaints and feedback
Complaints Form
We make every effort to give the best service possible to everyone who attends our practice. However, we are aware that things can go wrong resulting in a patient feeling that they have a genuine cause for complaint.
To pursue a complaint please complete this form and the practice manager will deal with your concerns appropriately.
Leave feedback via NHS.UK
Your review must be about a specific experience and not a general view of the NHS or the service as a whole.
GP patient survey
The GP Patient Survey is an independent survey run by Ipsos on behalf of NHS England. The survey is sent out to over two million people across the UK. The results show how people feel about their GP practice.
Friends and Family Test
Tell us about your experience.
Complaints Procedure
Most problems can be sorted out quickly and easily with the person concerned, often at the time they arise, and this may be the approach you try first.
Where you are not able to resolve your complaint in this way and wish to make a formal complaint you should do so, preferably in writing as soon as possible after the event and ideally within a few days, giving as much detail as you can, as this helps us to establish what happened more easily. In any event, this should be:
- Within 12 months of the incident,
- or within 12 months of you becoming aware of the matter
If you are a registered patient you can complain about your own care.
More information can be found in our leaflet here.
You can collect a complaints form from reception or download here.
You are not normally able to complain about someone else’s treatment without their written authority, you can collect a third party consent form from our reception or download a copy here.
If you require any further information about complaining to the NHS you can find it using this link How to Complain to the NHS.
Page last reviewed: 14 November 2026
Page created: 14 November 2026
Page created: 14 November 2026