Important Information for Lakeside Patients
Changes to our Appointment Booking System – From 1st April 2026
Last year, we introduced changes to how patients access appointments by moving to a total triage model. While we understand this approach did not suit everyone, feedback from our Friends and Family Test showed that most patients were satisfied with this way of working.
However, due to changes in the NHS England 2026/27 contract, which come into effect from Wednesday 1st April, we are required to make further adjustments to how we operate.
What is changing?
Urgent / Same-day appointment requests
These must be requested by telephone or by coming into the practice.
Routine appointment requests or queries
Please complete the online triage form, available Monday to Friday, 8:00am – 6:30pm.
If you are unable to complete the form yourself, our reception team will be happy to help complete it on your behalf. However, if you are able to submit the form independently, please do so to help keep phone lines free for our most vulnerable patients.
Important
All requests - whether urgent or routine - will continue to be clinically triaged before an appointment is offered. This helps ensure you are seen by the right clinician the first time.
For your safety, DO NOT submit urgent requests through this form. Urgent messages may be missed as the form will be monitored for routine requests only.
Thank you for your understanding and support.
You and Your General Practice
Welcome to The Lakeside Practice
Here at The Lakeside Practice, we care for a community of over 9200 patients
We are a practice of five GP partners and two salaried GP's assisted by an Advanced Nurse Practitioner, two Practice Nurses, two Health Care Assistants, MSK Specialists, Pharmacists, Mental Health practitioner and Dietitian. In addition, we currently have four GP Registrars working with us. From time to time we need to employ locums to cover absences.
The team is supported by a dedicated Reception and Admin team who are able to help you find the most appropriate appointment and sort out any administrative issues you may have such as sick notes or checking on a hospital referral.
The surgery has full disabled access and facilities
We are confident that our website will provide clear and concise help and give our patients the information they require in an easy and convenient format. It has been designed with the patient's needs at the forefront of everything, from checking surgery opening and closing times to letting us know your feedback.
The Lakeside Practice Mission Statement:
'To provide the highest quality of patient care in the area'
Objectives:
To progress towards better patient focused care
To be the forefront of Primary Health Care
To achieve total patient satisfaction
To introduce and maintain higher level of quality, both clinically and administratively
To be efficient and effective in prescribing
To be respected by patients, fellow GP Practices and other Provider Units
Here at Lakeside, we offer Enhanced Access appointments every Thursday and Friday evening and every Saturday morning
If a routine appointment outside of our normal opening hours would suit you better, please let our care coordination team know when boking your appointment
Like to register?
New to the area and want to join our practice? We are more than happy to help.
Find out more here
Patients can now access our services online!!
Contact us about any medical issue; new or ongoing symptoms, request a fit (sick) note, ask about recent tests, get a repeat prescription or anything else admin related using the link below
PATIENT PARTICIPATION GROUP (PPG)
Interested in making a real difference to the practice? We are looking for patients to join our PPG. Our group meets once every 3 months and allows members to support the practice to make sure services meet our local patients' needs.
Our next meeting will be held on TBC here at the practice.
Please send your expression of interest in our meetings to syicb-doncaster.thelakesidepractice@nhs.net. Alternatively you can pass on your details to a member of our reception team, you will then be contacted with details of future meetings.
Minutes from our last meeting can be found here
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(Site updated 31/03/2026)